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Prices & Quotes - UK Markets - RSA Insurance Group (RSA)

Risk Warning The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

Share Price:
Up 429.90p
Change Today:
3.80p
Market Cap:
4,447.94m
Sector:
Insurance (non-life)

FCA warns insurers to treat customers fairly over Covid-19

By Sean Farrell

Date: Thursday 19 Mar 2020

LONDON (ShareCast) - (Sharecast News) - The Financial Conduct Authority has warned general insurers to treat customers fairly as people change their behaviour in response to the coronavirus crisis.
The City watchdog said customers' ability to claim should not be affected by changes such as having to work from home and that companies should be clear about policy exclusions for new and existing policies. The FCA also told insurers including Aviva, RSA, Direct Line to have measures to keep staff safe and ensure continuity of service.

Christopher Woolard, the FCA's interim chief executive, said: "Customer behaviour is changing. We expect insurance firms to recognise this and treat their customers fairly, recognising the circumstances customers may find themselves in. We would not expect to see a customer's ability to claim affected by circumstances over which they have little control.

For travel insurance, companies should tell customers about policy exclusions for coronavirus on travel booked before the outlook, the FCA said. If a claim arises after the renewal date for annual travel insurance companies should treat customers fairly if the customer had a reasonable expectation the cover would continue.



Motor and home insurers should not reject claims if a customer has changed how they use their vehicle or have work-related equipment at home. Private hospitals asked to support the NHS may have to delay non-urgent treatments under health insurance. Insurers should tell customers in a timely and compassionate way, the FCA said.

If companies are suspending products to reduce their risks they may not be treating customers fairly if they do not renew an existing policy, the regulator said. Customers renewing a policy should have coverage explained to them and they should not be sold alternative products that fail to meet their needs.

Woolard said: "We expect all firms to be clear and not misleading whenever they communicate and be fair and professional in how they deal with their customers. Any customer concerned about their insurance should consider contacting their provider with any questions they may have."



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RSA Market Data

Currency UK Pounds
Price 429.90p
Change Today 3.80p
52 Week High 582.80p
52 Week Low 326.90p
Volume 1,139,624
Shares Issued 1,034.64m
Market Cap 4,447.94m

Performance Indicators

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What The Brokers Say

Strong Buy 15
Buy 1
Neutral 2
Sell 0
Strong Sell 0
Total 18
strong_buy
Broker recommendations should not be taken as investment advice, and are provided by the authorised brokers listed on this page.

RSA Dividends

  Latest Previous
  Interim Interim
Ex-Div 12-Nov-20 05-Sep-19
Paid 04-Dec-20 11-Oct-19
Amount 8.00p 7.50p

Trades for 20-Oct-2020

Time Volume / Share Price
16:35 571,386 @ 429.90p
16:29 1 @ 432.10p
16:29 17 @ 432.10p
16:29 39 @ 432.10p
16:29 491 @ 431.90p

RSA Key Personnel

Chair Martin Scicluna
CEO Scott Egan